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the environment is very important to us as fun cases, so here are just a few of the things we're doing to help out our old friend, planet earth.
The poster (which I customised for my fiancé, so it’s more of a shame) has scratches at the bottom of it. I sent her photos of this asking for a refund, and she stated ‘you used a voucher, so the item cost 0.99 so do u want a replacement instead’. First of all, why should it matter how much it costs, if your customer is saying they want a refund you fulfil it. Second of all, it sounds insulting when you say it in that tone, making it seem like a pound is not worth getting. Just letting you know all 3 items came dirty, with grime, and scratches, so all together it is well worth ‘0.99’ if you must know.
I have been in communication from the day I received these items. This was 5 days ago and I haven’t heard since yesterday as she decides to send one single email then not reply till the day after. I have constantly said I want a refund for all three products and she is refusing to read all my emails at once and fulfil it. Instead, is delaying it on purpose.
Hey, thank you so much for taking the time to share your feedback with us. We're sorry to hear about the scratches on your poster and the issues with customer service. We have passed this on so we can improve our service in the future. Remember, you can always reach out to our customer service team on hello@funcases.com for further assistance.
The print quality is amazing and the poster paper is such great quality and all for an amazing price!